Frequently Asked Questions
If you are ever unsure about any of the products please reach out! I would be happy to address any questions or concerns you may have.
What is Biothane?
Biothane is a coated material that is both durable and waterproof. When compared to nylon and leather it has many benefits. Due to its waterproof nature it is easily cleaned and is much more hygienic than other styles of collars. It will not retain smells, mildew, or mold like traditional nylon or leather.
Is Biothane chew-proof?
What size collar do I need?
To measure your pup's neck you will need your pup, a flexible tape measure or string, and some treats! Having a second person may help.
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For the best fit, measure about mid-neck on your dog, or behind the ears. You don't want the collar to be too tight or too loose. Using the flexible tape measure or string, wrap it snugly (not too tight) around their neck. Where the two ends meet is about how large the collar should be. For small dogs, add 1 to your final measurement. For medium/large dogs up to 60lbs, add 1-2 inches, and for dogs 60lbs+, add 2-3 inches.
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Contact me if you're unsure of how to measure your pup's neck and I will be happy to help!
No, Biothane is not chew-proof and your pet must be monitored closely to ensure they are not damaging the material. Any items that have chew marks must be discontinued from use and replaced. Warranty does not protect against chew marks.
Can I wash my collar and leash?
Absolutely! All collars and leashes are made to keep up with even the dirtiest pup. Just scrub with soap and water, wipe clean, and you're off onto the next adventure! *It is recommended to NOT use any abrasive products such as Clorox wipes, Bleach, etc as this can damage the outer coating and will void any warranty.
What if my order doesn't fit?
If you ordered a standard size (small/med/large) I am happy to replace it for you. Buyer will pay for shipping both ways, and any sizing concerns must be made within 24 hours of delivery with no signs of wear and tear. Unfortunately, custom sizes cannot be returned. Please measure carefully, and if you would like a second opinion please reach out before placing your order.
Does Biothane break easily?
Biothane is a very durable material that, when intact, can hold up to the toughest dogs and their pulling! All hardware is permanently secured and is guaranteed for 1 year after purchase against failure. Proof of purchase is required for any warranty claims. Please reach out to discuss all product issues. Photos will be requested.